Terms and Conditions

DRAFT. Fill in the square brackets and approve the commercial terms before publishing.

Last updated: [DATE]

Who you are buying from

obsessivewatches.com is run by Timex Pro, a watch dealer in Dubai, United Arab Emirates (DED business licence 1586163). When you buy a watch from us or sell one to us, your contract is with Timex Pro.

These terms apply to every sale, along with anything we agree in writing for a particular watch. Nothing in them takes away your rights under UAE consumer law.

The watches

Every watch we sell is authentic. Each listing describes the watch, its condition and what comes with it.

Pre-owned watches show their history: wear, polishing, past servicing or repair. Where we know a part has been replaced or is not original, we say so. Box, papers and warranty come only when the listing says they do, and an authentic watch does not always have its papers.

Photographs are part of the description, though screens can shift colours. Ask us for more photographs or detail before you buy.

We are an independent dealer, not affiliated with or authorised by any brand we sell.

How a sale works

Contact us about the watch you want. We confirm in writing the watch, the price, and how payment and delivery will work. The sale is agreed when we send that confirmation.

If the watch has already sold, or a listing contains a mistake, we will tell you straight away and refund anything you have paid. We will not swap the watch or raise the price without your agreement.

Prices are in US dollars unless shown otherwise. Your confirmation shows the full amount you pay, including any VAT and delivery, and says whether import duties and taxes in your country are included or payable by you. Your bank may charge its own fee for currency conversion.

We release the watch once your payment has cleared. We may ask for identification to protect both of us from fraud.

Sourcing a watch

If you ask us to find a watch, we agree the model, budget, timing and any fee or deposit in writing before you commit, along with what happens if you cancel. We cannot promise that a watch will turn up at a given price or by a given date, and we will never commit you to a purchase without your say-so.

Selling your watch to us

We make an offer after seeing the watch and its paperwork. You must own the watch and be free to sell it, and we may ask for identification and proof of ownership before we pay. If a watch turns out to be stolen or not as you described it, we may cancel the purchase and report it to the authorities.

Delivery and collection

We confirm the delivery method, cost and timing before you pay. [INSERT DELIVERY METHODS, DISPATCH TIMES AND INSURANCE.]

The watch is yours once we have received full payment. We carry the risk until it is handed to you or someone you name, whether it is delivered or collected. Check the parcel when it arrives and tell us at once about any damage or missing items.

Returns and refunds

Change of mind: [INSERT POLICY: number of days, condition of the watch, who pays return shipping, any exceptions for sourced watches.]

If a watch is faulty, not authentic or not as described, you are entitled to a repair, replacement or refund.

To return a watch, email [EMAIL] with your order details and we will tell you how to send it back safely. Refunds go back to the way you paid. [INSERT REFUND TIMING.]

Warranty

Any manufacturer's or Timex Pro warranty is set out in writing for that watch before you pay: who gives it, how long it lasts and what it covers. [CONFIRM WHETHER TIMEX PRO OFFERS ITS OWN WARRANTY.]

We state water resistance and service history only where we have confirmed them. Ask us before you take a pre-owned watch swimming.

Using the website

Use the site lawfully, and do not try to break into it or disrupt it. Its content belongs to us or is used with permission: copy it for your own buying decisions, but not for commercial reuse.

Our articles are general reading, not investment advice. We do not promise that any watch will hold or grow its value.

Complaints

Email [EMAIL] with your order details and what you would like us to do, and we will look into it and reply. You can also complain to Dubai Consumer Rights at consumerrights.gov.ae.

We stand behind what we promise in these terms. Nothing here limits our liability for fraud, or for anything else the law does not allow us to limit.

Privacy

Our Privacy Policy explains how we use your information. Agreeing to these terms does not sign you up for our emails.

Law and changes

These terms are governed by UAE law as applied in Dubai, and the Dubai courts deal with any dispute. This does not take away consumer rights you have where you live.

We may update these terms. The version in force when your sale is confirmed applies to that sale.