Privacy Policy

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Last updated: [DATE]

Who we are

obsessivewatches.com is run by Timex Pro, a watch dealer in Dubai, United Arab Emirates (DED business licence 1586163). "We" and "us" mean Timex Pro. We decide how the personal information described here is used.

What we collect

Your name, email address, phone number and addresses, when you enquire, buy or sell.
Your messages, and the watches you are looking for.
Records of sales, payments, deliveries and after-sales service.
If you sell us a watch: its serial number, photographs and proof that it is yours.
Identity documents, only when a sale needs them or the law requires them.
Whether you signed up for our emails, and when.
Technical data from your visit: IP address, browser, device and security logs.

What we use it for

We use your information to answer you, find and quote for watches, complete sales and purchases, arrange delivery and look after you afterwards. We also use it to keep the records the law requires, check identity where needed, prevent fraud and deal with complaints.

We use your information with your consent, or where we need it to do what you asked, complete a sale or meet a legal duty. If a sale cannot go ahead without a particular piece of information, we will tell you when we ask for it.

You pay by the method agreed for each sale. We keep a record that you paid; your bank or payment provider handles the payment itself.

Emails

Our watch emails go only to people who sign up for them. Making an enquiry or buying a watch does not sign you up. Every email has an unsubscribe link, and unsubscribing does not stop messages about a sale in progress.

Who we share it with

We share information only with those who need it for the job: our website host (Vercel), our email provider (Resend), banks and payment providers, couriers, insurers, watchmakers and authenticators, our professional advisers, and authorities when the law requires it.

When we source a watch for you, we tell dealers what you are looking for and, wherever we can, keep your name to ourselves.

We never sell your information.

If you message us on WhatsApp or Instagram, those apps handle your messages under their own privacy policies.

Outside the UAE

Some of our providers, including Vercel and Resend, store data outside the UAE. We use only providers that commit to protecting it, and we will tell you the details if you ask.

Cookies

The site uses only the cookies it needs to work and stay secure. We will ask before adding anything else, such as analytics. [CHECK AGAINST THE LIVE SITE.]

How long we keep it

We keep your information while a sale, warranty or complaint is open and for as long as record-keeping rules require, then we delete it. If you unsubscribe, we keep your email address on a do-not-send list so you are not added again by mistake.

Security

Only the people who need your information can see it. No website is perfectly secure. If a breach puts your information at risk, we will tell you and the authorities as the law requires.

Your rights

You can ask to see your information, correct it, delete it, receive a copy of it or stop us using it. You can withdraw your consent at any time, though that does not undo what we did before. We may ask you to prove who you are first, and some records we must keep by law.

Write to [EMAIL]. If you are unhappy with our reply, you can complain to the UAE Data Office.

Changes

When we change this policy we will update the date above. We will ask you first before using your information in a new way that needs your consent.